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Have a problem with my order, the chainring came damaged in shipping. Their initial response was asking me to file it on my own. Didn't get a response when I asked them to send replacement chainring. I was then asked to do a review here where I left them a 1star review. When they saw the 1 star review they responded and sent a replacement chainring and some tools to help me get the damaged chainring fixed.
Updating the review to five stars since the problem is solved.
Wei M.'s review of BikesDirect earned 5 Very Helpful votes
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No Advertising means The bike i bought Last week cost $735 shipped. I owned a bike previously...
The bikes are pretty good, and unbeatable for the price from what I've seen. Mine required some...
Thank you for your feedback. We apologize for any mis-understandings. Please be sure that we will take care of you. Please email customercare@bikesdirect.com with your contact info and order ID / info and we can get you a new chain ring or whatever it takes to get you happy and riding:)
Best regards,
Joe
Bikesdirect.com