Wayne G.

My wife bought me 2 playstation 4 pads costing £60.01 for my birthday via a deal they had on HOT UK deals website, easy payment option by Paypal, they were cheaper than buying on the high street. The delivery time was really good but thats where the problem started as when they were delivered via UPS they required payment of £24.37, I questioned this and was told it was import tax, this wasn't mentioned at the point of sale. I tried to contact the company regarding this via an email address on there website which didn't work so I had to contact Paypal. I looked on the web for reviews of miniinthebox and everything you read is bad and customers having really bad experiences dealing with miniinthebox. Paypal have instructed me after nearly 30 days to return the items for a refund and supply a scanned receipt as proof of postage only to find it will cost almost £20 to return the items to Poland. Should I do this these pads will have cost my wife £104.38 including original purchase, import tax and return postage, now more expensive than buying from the high street. The final straw is also finding out again via the web these pads are COPIES not original Sony products which again is something miniinthebox don't tell you when buying from them. This company is dreadful to deal with and needs to be stopped trading asap as all they do is rip customers off!