Wayne B.’s Reviews of NoMoreRack & more

Wayne's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

110

Contributor Level

Total Points

NoMoreRack

Discount Shopping

“Very little, if any communication”

1/14/14

Very little, if any communication. We were never contacted about shipping the item we ordered, but got the watch before Christmas, to my surprise. After opening the watch as a Christmas present it didn't work. I think the watch was several years old (that's why it was such a good deal) and the battery was dead. Then came the bad experience of trying to get the watch sent back and getting an exchange or refund. Most credible companies apologize and send you a RMA, they pay for the return shipping for defective merchandise, not Nomorerack. They said they would email a RMA, which they never did, then said they couldn't resend the RMA. They finally emailed the RMA number and an address to return the watch to. Of course they now refuse to pay the $2.92 postage, but said they would give me internet store site credit for the return shipping amount. What a joke, I wouldn't ever buy even $2.92 worth of merchandise from them. BEWARE of this company. BEWARE!

Comments (0)
544K Views

Helpful (0)

Thank you

Vincent D. – NoMoreRack Rep Over a year old

Hi Wayne B.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.