I've used FreeTaxUSA for several years and have not had any problems. I used to file my state taxes separately to avoid paying for it but my state made their tax forms even more complicated. So, I gave up on that and pay the $10. My time is worth more than that.
In general, I've found it extremely easy to use! I also like that I can look at previous returns.
My only problems, which may actually be more of an inconsistent "division of taxation" problem, has to do with the W2 information not exactly matching the fill-in boxes.
Hello Wanda - First, thank you so much for your patronage with us over the years. There are a couple things perhaps impacting your experience on our site. First, we just came off a huge sale - this reduces our inventory. Second, I just reviewed your recent order. You are purchasing basic colors. Many manufacturers do not allow us to put basic colors like nude and black on sale. Third, I just did a search in our sale department under you somewhat unusual size and see that we still have over 140 items on sale in your size.
I hope this answers your concern.
Kind Regards,
Wilma
Customer Service Manager