An FAQ page offered by woot informs you that you have 15 minutes from purchase to cancel a sale. The 'cancel sale' link doesn't work and quickly expires at the 15 minute mark. I included this information in an email to customer care, but have yet to hear back. As mentioned before, this is a company that offers zero customer service and hardly any resources at all for a customer to resolve any issues. Regardless of whether a product is damaged, missing pieces, tagged wrong, or doesn't arrive at all; woot.com seems to find an excuse to keep your payment and cheekily recommends you try to sell your merchandise instead of offering any true solution. It's pretty unfortunate, but this seems like a very deceitful business. It would truly be in a customer's best interest to pay full price for an item than take the risk associated with woot.com and getting a good deal on the item.