Vuyolwethu S.

On July 18 2015 I placed an order on a sale that MYHABIT.com had. I went to check out smoothly as there were no "Sold Out" or "Your country is not eligible for shipping" which DO NOT ALLOW one to place an order. So I waited and waited with no action on the order. After 3 days I started contacting them on their "Active Chart" and have been doing so regularly every 5 days until yesterday after I noticed that my order was cancelled. Here are the following conflicting things they have been saying over the past month and two weeks:
1. Our system had problems in that it did not realize that the items were already sold out
2. The stock is with the distributor and not the store yet, we are waiting for inventory to arrive at our warehouse for shipping
3. Your destination country is not eligible for shipping of the items ordered.
4. Shipping to your country is fine, it's just that we have inventory problem. However your items will ship out by 14 September 2015. Just be patient with us and here is $20 store credit for your inconvenience.
5. We could not receive payment from your credit card and after two attempts we decided to cancel the order.

So yesterday September 4th, they unilaterally cancelled my order that I have been waiting for since July 18. They never even bothered to send me an email informing me. I found all this myself after logging in and noticing that only the August orders, which I placed after that one appear.

If there is anyway that you guys know of a way to contact Amazon management about such issues please be so kind and give me the site or email addresses. On all the chats I had with their different agents on their Live Chat, each and everyone of them is NOT in the US. It seems Amazon employed people situated in India, and other Southeast Asia countries. No wonder customer care is so poor, those countries don't value customer service as people in the US. Every time I have interacted with somebody based in the US I have always ended up pleased, even if I did not get what I wanted, but the customer courtesy is amazing.
Poor poor service I got from MyHabit.com yesterday.