First, this company charges $50 admin fee to cancel a contract. WHAT? Just like a lot of other insurance companies they hide behind the fact that it is stated so in the contract booklet. Guess what, my car insurance company does not change me to terminate my contract. Maybe these geniuses are so confident in their superior service that they need to make money when customers request a cancellation. Hmmm, a brilliant, but very telling move. Also, I requested a cancellation 3-4 months ago and assumed it was handled however, the CSR was obviously not on the ball and failed to mention that I could only cancel via email, fax or paper letter (plus the $50 cancellation fee of course). Shame on me for not reviewing my VISA card statement more diligently.
Second, as we live in a higher end home, every service request required multiple contractors to come out in order to say they could not handle the work and we'd be back to square one. On numerous occasions we requested FAHW never to send certain contractors without any results. We finally instructed our gate guards not to let certain contractors in, if they were coming to our address. On the average (and i am ball parking the results) the lapse time from filing the request until resolution was two to three weeks. Furthermore, approximately 25% - 30% of service request were denied. Again, shame on me for paying for something and not reading the fine print.
My advice is to stay away from this outfit. If you are stuck with them at least spend the time upfront and read the fine print.
Pathetic is how i would describe them.
Vukan,
Please be aware this is industry standard to have certain limitations for brand new members. We provide all terms of service during your 30-day review period. These are time-stamped as received 8/17/2020 9:44 AM, you also confirmed that you received these and read them when speaking to our agent on a recorded line.
Terms of service are sent once the agreement is made along with your Declaration page specific to you and confirming the sale. If you wish to view these terms prior to purchase, you may do so on our website or request them to be sent directly to you via your personal account manager. During this review time, we ask that you look at your coverage and if you have any questions you may call or email your account manager directly.
The initial limitation is to protect against any persons who may be purchasing the coverage with the intent of getting an item covered which already failed prior to having an active membership, this would also be deemed as fraud. This also protects the interest of our current members to ensure their coverage will never be denied for pre-existing conditions as that limit is placed only for new members and not renewing members.
We are confident that you can understand these caveats and hopefully, this helps to answer any concerns you may have on what the Home Warranty Product is. Please be aware as we are rated top in the industry for our services to our members, but we do understand your frustrations, once again this is simply a layer of protection for our members.