Von L.

NO CUSTOMER SERVICE RESPONDS BACK AFTER MULTIPLE EMAILS> never received any of my 4 boxes or orders that i placed in for and constant emails and messages gone unanswered. The questions they keep asking on the site is so repetitive its getting so annoying to keep clicking each circle what the response will be. You answer the same freaking 20 questions with more 40 responses for what? They could save my responses from last time and save me the hastle. This site has become so laggy with spam from ads that its not fun anymore. Its what it is. SCAM!

First off. Joann.com loves to jack up their price by a dollar or two compared to other stores so when you use thier coupons, its not really saving if 20% is 10% and 50% is 40%. I order here when Michaels doesnt have what i want. The other reason (s) this place gets such a 1 star review besides cheating customers with coupons is. Customer service. I wrote them an email 2 weeks ago to complain about a product they listed on their site as "in stock" but its not even in stock. I ordered a basket full of stuff just to meet the free shipping requirements just because i wanted that particular product just to find it "not in stock". Wasted my time and money ordering. No response, nothing to this day. Also. Expect long proccess time for your items. I swear they probably have 98 year olds packaging your product because its so freaking slow. Shipping charges on ONE item is 2x's the price of the item itself and it doesnt even weigh that much, so wtf are you shipping? I dont think i would be shopping here anymore. So many negatives.

If I could give them a NEGATIVE 100 stars I would! ALIEXPRESS condone scammers and don't uphold buyer protection! Alice Wang store #******* dishonest seller! Won't refund and won't even pay for shipping back for their own mistake!
I bought a pair of shoes in US size as stated on the website. Seller admitted that they screwed up, but once I told them to send a shipping label to me so I can send the shoes back, they did a 180 and told me they sent the correct size, in UK! Seriously? They put the blame on the buyer! I paid $75 shipping to mail the piece of garbage back to the seller which was TWO TIMES the amount of the actual product! They never responded back and I still haven't gotten my freaking refund! Total BS! AliExpress allows for honest buyers to get hit, get their honest money stolen and failed to uphold buyer protection! NO TRUE CUSTOMER SERVICE! Expect only computerized responses only! The worst! I told everyone I know to NEVER TRUST Aliexpress. And here I was thinking of referring my brother here, Good thing I didn't!