V M.

My mother-in-law just purchased a bare bones computer package. We received it, and built it. We are not computer illiterate, we've done this many times. Long story short... the power supply that came with the tower/box, was incompatible with the motherboard. After hours on the phone with customer service, tech reps (required by customer service), and ultimately a supervisor, the end result was a complete unwillingness to make the situation right and send a box/power supply that was compatible with the motherboard. The first "solution" was a $41 refund to return the box/power supply (selling online at $89.99), and we were on our own to find a replacement that would work with the motherboard that was in the package. I asked for a Supervisor at that point, told them this solution was unacceptable for me, and was told they were all busy, but one would call me back. After waiting over an hour with no returned phone call, I called again. I spoke with a Supervisor (after much difficulty to get transferred to one) and explained the situation, once again. There was zero understanding, even though the Company sold a non compatible item/package - that did not matter. "Solution #2" was finally a full refund. They chose to lose much business resulting from this, rather than make this right, which was of little cost to them. If you're buying a bare bones computer package deal from TigerDirect... look out, it may be the incompatible one I'm sending back.