Vlad M.

"Ali Express is for $#*! chinese products that are predestined for a quick trip to the garbage dump. There is no actual customer service department, you have to deal with sellers directly who suck big time, I am talking about LILIN vacuum cleaners. The thing can't even climb over 0.5 cm wooden trim on the floor. My vacuum robot A333 came in less than a week from China to Canada, but didn't come with a power adapter. I waited 5 weeks for the power adapter because they decided to send it by China mail instead of DHL. Will never order from them again. Save yourself the hassle and get an irobot."

I was waiting for a promotion on some items that I really wanted and when the promotion came I was so happy and ordered everything from forever21.com on Sept 6 and received a confirmation email. Now on Sept 8 I get an email saying my order is cancelled, apparently because I entered my cellphone in my billing information instead of my home phone.
So I call the company thinking I'll make the payment again with them and get my order. But no. Once they cancel the order they can't reinstate it, and if you order again they won't give you back the promotion you had, what a scam! I tried talking to a supervisor but "one is not available". Now I am a very UNHAPPY customer! Why don't you call me before cancelling the order to try to take the payment again? Why can't you apply the same promotion if you already did cancel the order, by manually adjusting the bill on a new order? Because NO ONE CARES! The Philipinos you speak to don't give a damn. Oh and they also lie to your face. I was told the cancellation email was sent on the same day as I placed the order, but in fact it was sent on the 8th, two days later, when the promotion had expired.
I WILL NEVER AGAIN ORDER FROM HERE. Save your nerves and shop somewhere else because this company has no respect for their customers and will not offer you any solutions, they just repeat the same bs like a broken record! I'm fuming.