This website is the best ever! I have been shopping with Urbanog for the past 3 years and I have to say that they have the best selection in shoes and clothing, as well as service. Their return policy is very easy to follow as well, its 30 days money back gurantee, plus you get free shipping when you buy over $50 (easy! Since there are so many cute stuff on the site!) You do need to pay for your own shipping when sending items back, but all other websites does, so I don't find this to be unfair. Shipping time frame may vary due to your location (since they are located in CA), but they usually ship out within 2~3 business days... I just want to say that the prices, styles, quality are the best! I would recommend UrbanOG to all of my friends! :)