Stoopidly (stupid is as stupid does right?) I purchased a few items off their TV infoM. Took almost 3 weeks to get. One item shipped directly from "manufacturer" (right, out of the country!) Called them the day after I got it, asked for a return merchandise code, since the non us product didn't come with a return label like the crappy little US item did) convenient. Called them, on hold for over 40 minutes both times. Finally I get someone, and she is a complete $#*!. Got rude, kept interrupting me (apparently she had something to say!) Finally she agrees to send me a prepaid label to return it. I do so. Two weeks pass, and no credit is issued. I call again (it's been over a month) Another guy gets on, promises that my credit card would be credited that very day (and then there is this property in Florida...) One, Two, Three days pass. Nothing. Call back today. Another agent tells me it got done today... I ask why today and not three days ago as promised. She said she didn't know, but would make sure it got done today. I said " but you said it was already done" She said yes. Do I want to talk to credit dept. I did. Transfer to another agent who says, "it's not her job" but she can verify that a credit went out today" then went on to say it might take 3 to 5 business banking days for the credit to show up at my bank. LOLOL... I told her "Congress passes laws quicker" Amazing how a company that has a budget to do informercials, can be such scammers. The first OOMPA LOOMPA compensated me by giving me a 10:00 credit to buy something else! Right. NEVER EVER EVER BUY FROM EVINE. EVER. PERIOD.