Vivian C.

I should have become suspicious of this company when they had a logo saying I could pay by paypal, but when I went to check out I could not use it and had to pay by credit card. They also advertised free shipping on orders over $75.00, but then charged an additional $11.00 as a weight surcharge. I placed my order on 04-04-10, eight days later I contacted efooddepot.com to find out if it had been shipped. They responded that they were holding my order as most of it was out of stock. I was upset that they had just held my order without telling me of any problem, especially since everything had shown as in stock when I ordered it. Then they sent me a notice that they had charged my credit card for an amount lower then my original order. I asked for a detailed accounting of the charge. They did not send me a detailed accounting. They sent me a note saying 4 things would not be shipped. One of the things they specified I would not receive was a box of tea costing $4.43. They guaranteed I would receive the rest of my items by 04-19-10. I finally received my order on 04-21-10. It did not have all the items they said I would receive, and some of the items I received appeared old and dirty. There was still no detailed accounting, but there was a packing slip. The packing slip did not list the tea, which I did receive. It did however list 3 items which I did not receive totaling $4.30. I sent them an email stating that I had not received the items and that I had received the tea, but when I had gone to my original order and subtracted the cost of all the items I did not receive, and compared it with the amount they said they charged to my credit card, it was obvious that they had charged me for the tea and also charged me for the 3 items I did not receive, as they had overcharged me exactly $4.30. I asked them to credit me for the $4.30 and also asked for a credit on the $11.00 weight surcharge as the items I did not receive weighed about 15 pounds. Previous to this I had exchanged several emails with them and they had always responded right away. After I sent this email they did not respond. I sent another email the next day and still no response. I tried to call them and all I could get was an answering machine saying the box to leave a message in was full. Now I know I should search for reviews on companies on the Internet before doing business with them. After I searched for efooddepot reviews I found many complaints. After reading the other reviews I feel certain they purposely told me I would not receive the tea and left it off the packing slip so that when I complained about the 3 missing items they could say I received the tea which cost more, hoping I would not do a detailed accounting of the costs, and find out they had charged me for the tea overcharging me $4.30 for the missing items, and that they did not respond to me as I showed an item by item accounting in the email I sent them.