Viswanathan S.

I have been a Smugmug customer for a while and have generally liked the site. But then suddenly, they went to a new version of their photosharing site and that is when the troubles started. The problems with Smugmug are twofold:

USER INTERFACE
A horrible, utterly counter-intuitive user interface that makes you waste time doing simple tasks. For instance, sharing photos is a common basic operation that one would presume be prominent on the site. On Smugmug, that does not happen. You need to click on "ORGANISE", the choose the gallery, then a specific photo, look for the tiny rectangle with the arrow, click it and then choose different sharing choices. Convoluted & Confusing in other words. More than anything else, it is the user interface that sucks. The wording of many tabs is mis-leading, it is hard to find features hidden away in the menus, there is no help available upon hovering above a menu item etc. etc.

2. BUGGY SOFTWARE
The software is buggy, behaves differently on different browsers, the online photo editing module PicMonkey is erratic etc.

I made the terrible mistake of recommending the product to several colleagues and friends based on a more positive experience on the previous version of the software. And now I am stuck with giving them tech support on behalf of Smugmug.

Pathetic that in 2016 firms do not give priority to the user experience and UX.