Placed an order with Sammy dress on 8/18/15 I sent a message to them 09/09/15, that I had still not received. They sent back a message that did not make much sense how I should have received a package back in August and one in September. It is now October and no order/package has been received at this address. I sent a message on 10/04/15 to refund my money. With how fast this company moves I hope to have before Christmas.
Dear Virginia E.
We want to say thank you for providing us with important information about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/