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Virgil H.

Contributor Level

Total Points
92

1 Review by Virgil

  • DressLily

11/25/14

This site is scam. I ordered a coat in October, After they processed the order, it was not sent out, so I created a ticket and was told it was not in stock. It finally shipped out 2 weeks after I placed my order and they removed the money from my bank account. 1 month later it finally arrived in my country (site says up to 25 days). It has been 2 weeks since then and I still have not received my coat. I created a ticket to complain and they said that I should "wait some days and I will receive it soon" so I called the country postal service and they have no record of the package. I created another ticket to complain again and they said "to wait some days so I could receive it soon". 2 weeks to receive a coat in a county the size of the state of Indiana. I complained and said I wanted my money refunded. They said that I have to wait 60 days from time of shipping to be refunded. There is no mention at all of it on their site. So I ordered a coat in October, by the time I get my money refunded (if they ever refund it) will be just in time for spring. Stay away from this company because it is a scam.

Edit: Here is some more proof of them being a scam:

This first is a response to them being given a bad review on their website on this site. If you notice the day it was dispatched was the 21st of October and it arrived in Korea on the 12th of November. The 2nd is a copy of the updated tracking of the same number. That was dispatched on the same day but was in Singapore on the 28th of November and arrived in Korea on the 28th of November. So the "item" went from Sweden to Korea to Singapore to Korea?

Dear Virgil Hodges,

We would like to thank you for your recent order with us. We sincerely apologize for any inconvenience that may have been caused.

Could you please just have a check in any post office and ask them for more details?

The website shows that your parcel has arrived in Korea, so we believe that there should be some delay so you havent received it.

You may get more details from the post office.
Number: RE*******SE
Status: Transit
Destination: Korea, South
Origin: Sweden
2014-11-12 19:55 Local mail tracking
2014-10-22 14:00 Order in transit
2014-10-21 15:00 Order dispatched
======================================

Sorry for the inconvenience this may have caused and thanks for your understanding and cooperation again.

Best Regards
Alisa

2014-11-29 19:55
Local mail tracking
2014-11-28 12:24
The shipment item is under transportation, The item has been dispatched from Sweden Post, Direct Link's international terminal for onward transport abroad
2014-11-28 12:24
Sweden Post, Direct Link, Singapore, The item has been dispatched from Sweden Post, Direct Link's international terminal for onward transport abroad
2014-11-28 12:24
Order departed from sorting hub
2014-10-21 15:00
Order dispatched

Tip for consumers:
DO NOT USE THIS SITE!

Service
Shipping
Returns
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Virgil H.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.We have checked and your order was shipped out at 2014-10-20 17:22:37 PST. Tracking number: RE965101127SE, Tracking site: http://www.17track.net/en/result/post.shtml?

The standard delivery time will be around 15-25 business days after dispatch if there are no delays.

While the transport times are only for reference. The specific time also be affected due to public holiday, bad weather or other reasons.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Virgil Has Earned 12 Votes

Virgil H.'s review of DressLily earned 12 Very Helpful votes

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