Vince T.

I ordered a jacket, it came promptly, but the sleeves were too tight for me to bend my arms, an obvious flaw in the manufacturing. They refused a return, I would have to buy a new jacket!
They state on their web site that returns and alterations are possible, but they are not telling the truth. A flat refusal is what you will get. They are clearly breaking the distance selling regulations act. I question both their morality and legality.
If you want a better product and service, try their competitor, custom jeans india, they are a more honest business. I have good experience with them. Even when they got the measurements wrong one time, they re made a new pair free of charge. I didn't need to return to original pair, no expense for me. The quality of their work is outstanding.
Why did I try makeyourownjeans? I won't make that mistake again.
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Update, after receiving a flat refusal to rectify things from a customer service person, Paul, I made my objections to his dismissal clear.
This second email from me was read by a different person, Anna, who has offered to make the alterations on the jacket.
Seems that the company's handling of customers is dependant on who looks at the incoming mail. Some of their employees are hard line and inflexible, but others are more understanding and sensible.
I await the outcome.
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I would point out that I had also ordered a pair of jeans, despite me providing thorough measurements, as per their order form, I don't think they managed to match a single measurement accurately.
Waist, length, leg width, all wrong.
The colour was very different from the catalogue as well. I don't have the stamina to dispute these jeans as well as the jacket, so the jeans will be going to a charity shop.
On another note, Paypal state that they offer a buyer protection scheme, they don't. Their terms rule out any resolution in the buyers favour. Be aware of this.