Vijay C.

Having booked through booking.com.

I paid for my accommodation but then got charged all the taxes and fees upfront. The terms clearly stated fees and taxes to be paid on arrival. I had a huge argument with the hotel for over a week and 30+ emails. They said take it up with bookings... I went straight to booking.com and they said full payment is due on booking... I said READ YOUR TERMS CAREFULLY..."Taxes and Fees to be paid on Arrival" after a long hard battle and threatening of legal action. They said yes you are right we will change our booking terms having deciding to go legal to claim my monies. They have now changed ALL terms on the booking payment policy... A customer services Team Manager who I cannot name to shame said she would give me £35 Goodwill and a refund on the 31st July 2015. Since then... I left it 3 days hoping payment would arrive but nothing, not even an acknowledgement. I have e-mailed Booking.com 12 times as they still to this date have failed to reply back or acknowledge my emails and have failed miserably to pay the £35. The other taxes paid cannot be claimed back as Booking.com said the hotel "won't allow it"... Not my fault... but Booking.com... I have gone overdrawn on 3 payments because the taxes/fees were close to the £140 mark. Absolute disgrace!

I have also called Booking.com and once I have given my name and account details, they put the phone down... ABSOLUTELY DISGUSTING BEHAVIOUR... I believe this is a racial issue. Why on earth would they not reply back having given them 2 weeks to return emails/answer my calls correctly.

Avoid this so called legal booking company at all costs. Horrendous Horrendous Horrendous
The matter has gone legal and I have an open case against them which I will win according to my solicitor. Please do not use this company... hopefully this e-mail will make you think twice about booking with booking.com DON'T DO IT!

Booking.com. Please don't even try and reply to this e-mail to make you look like you care... You've had 2 weeks of opportunities... 1 Phone Call and 12 e-mails to reply and help me retrieve my monies. THE MATTER IS NOW LEGAL.
You are ALL A DISGRACE and should consider protecting your customers first instead of feeding your own pockets!
Ranked No: 1 Worst Booking Company on hotel booking ranking website 2015! Well Done! Had I checked this out first I would never have booked with you!