I've ordered from a few different vendors and was very happy with the results. However, the Fiverr website and customer service absolutely suck. The site is not user-friendly at all. To me, that's a sign of a company that doesn't give a s__t about their customers. There are little to no proper directions on basic ordering and other basic functions. Don't even think about 'customer service' - they really discourage it. After several frustrating attempts to send $$ to a vendor, I decided to check out reviews. Needless to say, Fiverr got bashed by MOST reviewers for similar reasons. So, carefully choose your vendors and you should be happy. But don't expect much from Fiverr themselves.