Victor M.

I made my payment for a phone which came up to $150 and was provided with a tracking number for tracking after shipping. As l write to you its now more than 60 days after the order was shipped and l haven't received it, tracking is still static and has never changed since the first day.
I made my payment through Paypal using my Ecocash debit card. I contacted Paypal with a a view of getting a refund and they advised me that 45 days had since lapsed since the day l had made the payment and they could not help. Everbuying had asked me to be patient as my order was being shipped (They were buying time so that the Paypal protection lapses, I assume)
Efforts to have my order reshipped or for me to get a refund have fallen on deaf ears as they insist that they shipped the order and it might have been lost and as a result they are not accountable as l did not pay for shipping insurance! They are now offering to make a refund of $50 or I pay another $75 for them to reship the order. For avoidance of doubt l have attached my communication with them.
What l need to know is is there a way or ways that l can use to recover my money? I will be grateful if you can offer suggestions
Secondly l humbly request that you do another article to warn the general populace on how they can easily get milked by these online stores esp Everbuying. I bought 4 other items from Ali Express 2 weeks after the Everbuying transaction and received all my orders well on time
May you please ban Everbuying from giving people the same responses. These are genuine fraud cases being brushed aside by referring people to their accounts