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victoria s.

Contributor Level

Total Points
85

1 Review by victoria

  • Adore Me

6/17/14

This website is nothing but a scam.
You order something and then they attempt to steal $39.95 of your money each month thereafter.
I was told I signed up and clicked OK agreeing to this 4 times through the checkout process. THAT IS A LIE.
Customer service was rude, arrogant and I had a very hard time getting the money they attempted to steal returned.
No way of cancelling your subscription and no way to remove your credit card from this website.
I believe what this website is doing is illegal and should be shut down.
How many people have been scammed and did not realize that they were being charged every month for something that they did not know about?
ADVICE BUY FROM A REPUTABLE ONLINE MERCHANT>

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Adore M. – Adore Me Rep

Hello Victoria,

We are sorry to hear you felt misled by the membership. That was certainly not our intention.

The VIP Membership is only one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.

If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. We apologize for any inconvenience this confusion may have caused and also for the dissatisfying customer service you received. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

Moreover, as stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.

Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com

victoria Has Earned 5 Votes

Victoria S.'s review of Adore Me earned 5 Very Helpful votes

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