Victoria M.’s Reviews of RoseWholesale & more

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“My order has been processing for more than a week and...”

7/3/14

My order has been processing for more than a week and a half. When I go to file a complaint, it just keeps saying "error, login" then I login and get the same message. It won't even allow me to complain! And I e-mailed them from an e-mail I found four days ago, still no response. Considering going to paypal to count it as fraud if they don't answer soon/ship soon. I paid for the fast shipping too - what a headache! Order number: HH**************

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rosewholesale a. – RoseWholesale Rep Over a year old

Thank you for taking your time to write your review. We really appreciate the feedback.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

I checked your order and found that it has been shipped out on July 5th by expedited shipping, please note your tracking number 1023418476, it can be tracked on www.dhl.com, the delivery time is 3-7 working days, hope you can get the package soon.In generally the processing time on our website is 2-7 working day, the delivery time for expedited shipping is not including processing time. You can check "shipping and handling" on our website first. I sent an e-mail to you, please check it.If you have any other issues, please don't hesitate to contact us again.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Dresslily.com