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Victoria L.

Contributor Level

Total Points
80

1 Review by Victoria

  • Booksy

7/22/13

I have used Groupon, Living Social, Gilt and numerous other similar daily deal sites in the past. So, I have decided to give Lifebooker a chance and purchased a deal for 2 separate sessions of partial highlights, a cut and a blow out. I went to the first appt and absolutely hated it. I felt like I was not treated as a regular customer because I had bought this deal. I called Lifebooker and spoke to Andrea who said that she will contact the salon and email me with the results. A couple of days later, Andrea had emailed me to say that the salon had refused to refund the money for the unused portion of my deal since "the services have been already rendered" WRONG! The services have been rendered for the first appt, not for the second! Andrea had "thoughtfully" suggested that I resell the voucher (which is in my name! DUH) or give it as a gift to a friend, now why would I want to subject anyone else to poor service? I have emailed Andrea and Lifebooker and NOTHING! No response. Now, what kind of a customer service is this? What kind of a company is this that does not care about having return customers? I get better customer service at a bodega down the block, than at Lifebooker. IF YOU EVER HAVE A PROBLEM WITH A VENDOR, DON'T THINK THAT LIFEBOOKER WILL ADVOCATE ON YOUR BEHALF OR ASSIST YOU IN ANY WAY.

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