Ordered 2 tickets for a concert 9 days later... were supposed to arrive by the 8th and they did not arrive. I was not informed, I had to contact the website and ring 3 times to a chargable number and did not have calls back with answers as promised.
I got the full refund and a discount coupon that I will not use as I do not think I will ever purchase tickets there again.
The face value of the tickets were £25 and I had paid £63, but still a waste of time and money.