Victoria J.

This is the second time I've used Homeaway and it will be the last time. On both accounts the property owners had to directly send me the rental info by email. The second time Homeaway claimed that I needed the app to get this info for the place i rented and they keep pushing this stupid app, so I tried to download the app many times and could never get access to it. They NEVER sent me my rental information for my second rental at all. NEVER. I had to call the property owner to get it. They get two stars instead of one because I was able to contact the property owner easily and quickly and i immediately got the info on the apartment i rented out for my vacation. I've seen so many bad reviews for Homeaway that it alarmed me and sure enough my second time I didn't get the info I needed for my stay from them and had to call the property owner for it. Their app is useless if you don't have a mobile phone, which I don't! Why do I need a ridiculous app to get what I paied for? Just send the info through email! Ridiculous!