I had a coat in my cart, $204.00, and was waiting for a sale. I found out on Tuesday from my daughter that she got an Email that coats were on sale on Monday for 15%. I never got the email about the sale but kept getting emails to hurry and buy the coat because I left something in the cart. The next day I got one about shoes being on sale, they were running weekly special each day. I communicated back and forth with customers service and asked if they would honor the sale even though it was Tues. They offered what they thought was a generous 10%. I said you mean to tell me you cannot honor the 15% for one day. Every excuse, the answer was no. He gave me a coupon code for 10%. On Wed. I ordered the coat as a present, mainly because it was the last one with the wonderful gift of 10%. Now today the I got an email offered 20%. Ya I called back an got this sweet as sugar girl on the phone that would not make the adjustment. I asked for a manager and sugar said well good luck hope she can help. I was put on hold for a long time so sugar could tell the manager the story. The manager comes on to act like she knows nothing about the situation but as we spoke I know she had it relayed to her. I asked if she could give me credit in my account for when I buy something else, the answer was... you can give two discounts on the same purchase. She said I could send the coat back, of course I have to pay shipping and they I would have to order another one today at the 20% off. Okay how is that saving anything. Would you not think if they gave me a credit in my account, that I would buy something else and spend more money. You can call any store and they would be happy to help their customers, Travel Smith, Penney's, Macys. NOT MODCLOTH