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I bought 2 new phantom 3s and after a ton of problems now dji us wont even answer their phones. For the last 5 months you just get a message, '' we are to busy to answer, call back later''. Now they don't respond to emails either. BUYERS BEWARE dji HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN
EBAY MAKES IT AS HARD AS POSSIBLE TO CONTACT CUSTOMER SERVICE. JUST SPENT AN HOUR AND COULD NOT CONTACT THEM. I ASKED THEM TO CLOSE MY ACCOUNT 4 MONTHS AGO AND JUST NOW DISCOVERED IT IS STILL OPEN. TALKED TO A REP. AND WAS TOLD THEY JUST REFUSE TO CLOSE ANYONES ACCOUNT FOR 180 DAY JUST BECAUSE THEY HOPE YOU WILL CHANGE YOUR MIND, ON TOP OF THAT THERE REP ALSO INFORMED ME EVEN AFTER 180 DAYS YOU HAVE TO CALL THEM BACK AND REMIND THEM BEFORE THEY WILL CLOSE IT. EVEN WITH NO TRANSACTIONS PENDING. I GUESS WHEN YOU CUSTOMER SERVICE SUCKS THAT BAD THATS THE ONLY WAY THEY CAN KEEP PEOPLE FROM LEAVING
Tip for consumers:
JUST HOPE YOU DONT HAVE TO CONTACT CUSTOMER SERVICE. AND IF YOU WANT TO CLOSE YOUR ACCOUNT IT TAKES 6 MONTHS
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