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Ordered a pair of shoes during the sale, and they sent me a pair of second hand shoes. Asked for exchange they told me that that's the last one they have in stock. Since I heard a lot of bad experience for returning things to farfetch, I asked for a discount because I clearly don't want to pay for a second hand item the price for a new item. They offered me 10% off. I think 10% is for a new item with certain flaws, So I said no and I would like to have a 25%off. They rejected my offer today. Ready to return the item but since it already been close two weeks return period. Finger crossed that I can get my money back.
Vicky C.'s review of Farfetch earned 4 Very Helpful votes
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Dear Vicky,
Thank you for letting us know of your concerns. We are sorry that you are not entirely satisfied with your Farfetch experience.
We will follow up with a private message so that we may explore your inquiry in greater detail.
You may also reach us on 1 (213) 550-3798 (US Customer Care) or +44 (0) 20 3510 0670 (UK Customer Care).
Sincerely,
Farfetch