Vicki W.

Excited to be buying my first lot of "designer children's clothing," such as Ralph Lauren, Tommy Hilfiger, Calvin Klein, Guess, Nautica... has turned out to be the most frustrating nightmare of anything I've ever done. I see liquidation.com advertisements everywhere, so ASSUMPTIONS are costly. Pay attention to the review sites and experiences of others, and if you see mostly ripoffs, then trust the consumer. I am one of them, and being a business person I fell for the stellar advertisements. Also, BBB is NOT the place to go to find out about a company. I've experienced this before, and have talked to others who have checked with them as well. Liquidation.com has an A+ rating, so enough said about this. Everything seemed fine at first. I got an email stating that I had won this auction, so in order to receive my merchandise faster I paid by credit card in the amount of $451.33. Ok, get excited and wait!

Approximately 2 weeks later I received one box(it was supposed to be 2), opened it, and when I saw the merchandise on the top I dug deeper and realized I had been ripped off. There were at least 25 little boys clip-on ties(mind you not designer,) and some has been cut in half. Shorts that I doubt WalMart would carry... more like a salvage store. Some of the baby items had either vomit or feces on them. There were rubber toys, cheap ugly water bottles. The boys Nautica shorts were missing the metal closure and the fabric was torn. There were many round balls that looked like cat toys or maybe Christmas ornaments, There were 45 pairs of RL socks, which were nice, but certainly will not sell enough for a profit. 1 Calvin Klein shirt boys, 1 3T Hilfiger boys shirt, 1 sz. 8 RL boys shirt, Women's sz. 4L slacks by American Outfitters, 1 Adidas boys sport shirt. This was all I received of "designer clothing."

This is when the trouble started, and I was quite sure it was going to be a problem. I filled out the form they have on their website stating that this was misrepresentation. I attempted this about 6-7 times before it went through. I also sent pictures they requested after I filed. I waited until the next day hoping to hear from them. Nothing! So, I decided to call them to tell them I had filled out the form on their website. The girl that answered said they didn't get it, so I sent... not one, but two again. Still no correspondence. So, I sent an email telling them that I was very unhappy and this lot had been misrepresented. They answered and said I would have to fill out the dispute form, which I did right away. The form stated that their decision would be final, so I added "when the customer is satisfied," then the transaction would be final. Two days later I got the expected email that they had not received pictures or any correspondence from me, and because it wasn't done their decision was final(in their favor.) I tried once again to send an email because I emailed pics. Again. Nothing... so, called them again and told me there was nothing they could do.

PLEASE! Just for the sake of all of us, DO NOT do business with them. More than likely you'll be horrified as well.