Virginia T.

I custom ordered a dress from jjshouse a month or so ago. The dress arrived very quickly, was gorgeous, but even though I sent my exact measurements, it did not fit correctly. I then read several reviews for this company, most of which were very negative in regards to returning merchandise. I immediately assumed I was going to have a problem with them, and braced myself for the battle. To my relief and delight, once they realized I was very unhappy with the product, they gave me the option of returning the merchandise for a full refund. Customer service was polite, courteous, helpful and prompt in their responses.