I called this service several days ago with a serious question about FIP in cats. I got a Dr. Will who states he is a horse expert as coauthor of some type of journal. Once the site got my info I was put in the 'waiting room' and informed that I would receive an email or text message when my question was answered. I waited and waited and then, to pass the time I look up reviews for Just Answer on the web. As soon as I saw the reviews I called my credit card company and had my account changed.
I went back to the site and saw that I was still in the waiting room an hour later and now my question was being reviewed by several experts. I closed the site and thanked God for seeing the negative reviews before I got ripped off.