I had a Chevron Gift Card that was getting a little late to me, so I sent in a email and inquired about it, received a email back asking that if I had not received it by a certain date to let them know and they will start the investigation. Well, it arrived today so I just deleted the emails and everything is fine. I'm just glad that even though this matter was small, I am very new to QuiBids and that would of taken a bad turn with me if I had not gotten any response.