Received someone else's order. Only way to contact them is through instant message and they where very rude on IM. I had to return that order that was not mine before they would even think about returning credit to my credit card. Then they told me the could not return my postage to my card because it had to be for exact amount of my order. The quality of the photo charm "that was not mine" was blurry. Stay AWAY from this company!