Vickie C.

I found a cabin I wanted to rent near Yosemite. When I spoke to the owner for booking, they told be to go to airbnb.com…… That was the beginning of the end. First of all I have never had to give out so much personal information just to book a reservation and I felt very uncomfortable doing so but I wanted the cabin so I pushed forward. When I got to what I thought was the end? Well NOTHING! I got no confirmation that they had my information or that I had a reservation. Just nothing. So I went to FAQ which didn't help at all. I contacted the owner who said they had not received confirmation of payment and to maybe try tech support. I looked for Tech support but guess what? Nothing! I clicked on "Contact" but that took me back to the bottom of the page. To make a long, annoying story short, I kept going around in circles to no avail. I checked what I assumed was my status and it had "Verify me" still there as if I had not just provided my life's history and information so I clicked it again and yup, you guessed it…. Nothing. This went on for about 45 or so minuets while I tried to contact someone. I finally gave up and tried to call the owner back but no one answered the phone so I hit the big cancel button and moved on to another cabin that does not use this system. After I was all booked into another cabin with another company I decided to stroll back through the airbnb site. I was concerned about all my personal information floating around without knowing what happened to it. Then I notice in the upper top corner a little telephone icon with the work "Urgent" next to it. I decided to click on it and low and behold, it began to ring. A live person answered the phone. I started telling this person my woes with navigating their site and the man (Very condescendingly) said he was sorry I had problems with their site but he assured me my information was safe. I told him to please delete all the information and delete me from their files. I complained that there was no means in which to solve my problems, no person to talk to, no tech support etc. He asked me if I was using google chrome. I said no, I have a MAC and I use safari. Oh he said, sometimes that is a problem. I said well maybe you should say something at the beginning of your site about only chrome users need apply. He also informed me that the phone icon was for people with "Real emergencies". I also informed him, that their site directly cost his client a four day reservation and that I would not book with any company in the future that uses them. It was obvious he couldn't care less. Bottom line……An annoying site, a waste of time and a lot of personal information given out for no real reason! UGH Horrible to navigate, horrible customer service!