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VER V.

Contributor Level

Total Points
90

1 Review by VER

  • LightInTheBox

6/4/15

Products:
I only bought stuff that was 90% off and still it is too expensive for the quality you get.
The jewelry looks cheap and you can get the same or better quality in any store for that price.
The quality of the clothes is really bad: the fit, the fabric - everything.
Fabric: They often write "Cotton" in the descriptions of the dress. I ordered more than 10 dresses and 1 had cotton in it. Most dresses did not even have a tag with the fabric description in it; I guess this makes it harder for you to proof that the description was wrong. (Oh, and most of the descriptions online of the things I bought were taken down by the time the stuff was delivered. Better take a screenshot of each garment you order so that afterwards you have proof that they sent the wrong quality.)
Fit: The garments probably look good on an Asian girl. If you have curves or are taller than an average Asian girl, the proportions of the dress will look odd on you. Also: the dresses are tailored for women with little curves. If you have medium to big bust or a medium to full derriere, think again if you want to buy something made for bodies that have little curves.
For me this was a trial to see if I like their clothes because I thought about buying my wedding dress here. I am glad I saved myself that disappointment.
The fit of the clothes has nothing to do with the pictures you see online. They often just try to emulate a style on a picture, but the style of what you get is not recognizable if you compare it with the picture.

Service:
1. If you ask something, the customer service only replies to the question they want to reply to.
2. When they were late in delivery, I asked them to not deliver at a certain date but they did not care.
3. Help: when you look online at the help site, you get answers in a lot of languages, but not yours. Could not find RMA codes…

Returns:
I asked them where to return to. They told me to England and that it is so expensive to ship there for me that I might want to rethink my decision about sending anything back.
The return process is not that easy either. The just send you something to print out and put in RMA codes. It just does not say where to find these codes and there are NO codes online (there are some weird codes with Chinese signs on each of the clothing packages. I am not sure which could be the one)
I have to send everything back and do not know yet if I really get a refund. My trust in that company is not too high at this point…

Summary
I usually do not write reviews because it takes so much time. This time I did it because I hope I can warn others. I will never ever buy here again. The hassle and extra cost for return is too high and the quality unbelievably bad.

VER Has Earned 11 Votes

Ver V.'s review of LightInTheBox earned 11 Very Helpful votes

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