Veronique M.

When I opened a account I had issues from the start whereby my location was showing as US not UK. When I asked for this to be fixed on more than 3 occasions with a promise from customer service they were looking into it the issue was never fixed. I was charged for a service that was never provided. After giving up ever getting help from customer service I tried to delete my account but there was no obvious place to do so.

I emailed customer service and my exact wording 'I want to delete my account. But as expected your help page was just as useless as the service!' received a disgusting email back with racist comments:

"From: I love your accent <*******@iloveyouraccent.com>
To:...
Sent: Friday, 30 September 2011, 19:47
Subject: Re: Delete my account

You might get results talking to the Bloody Caffers like that, but to get our help, you will need to change your attitude. You might want to change that unfortunate pic on your Facebook profile, we can see why you have not had any luck.