Veronica W.

I would not recommend this service for the following reasons; Lyft automatically place a $25 hold on your account upon signing up. That hold will tie up your funds for about 7 days. Subsequently they place the $25 hold on your account whenever you login to the app rather you request a ride or not. Again the hold will tie up your funds for about 7 days. When you have an issue with their service and use the "help" options you will get a general automated response and that's it. No one will call you no one will respond via email. So they essentially take your money and don't respond to your request for review of the charges. I downloaded the app and once I found out about the holds I deleted the app. Months later I started to get emails urging me to use a free ride before it expired. On the last day for the free ride to expire, they posted charges to my card totaling $75. When I requested a review and refund... crickets! No way to call and talk to a human and they totally did not respond at all. Stay away from this company.