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Veronica T.

Contributor Level

Total Points
87

1 Review by Veronica

  • thredUP

10/26/14

This site used to be good for buying clothes but it's always been terrible for consigning your clothes. I have bought and sold (mailed in my clothes) on this site. As for buying, things used to be priced well for used items and their return policy was good. This has all changed. When you place items in your cart, they will without notice jump up in price. Anywhere from. 50 per item to $1.50 per item. When you're buying 10-20 items, it really adds up. In recent orders, several of my items where in poor condition (stains, bad wash & wear, holes), even though they were listed as "practically new". Obviously, they have some employees that aren't trained right or just don't care. It's a hassle and a disappointment when I have to send back an item I was really excited about, but at least I was able to return it with no problem. This has changed. All of their items are now marked as "final sale, no returns". Are you kidding me?! This wouldn't be a problem buying at a regular store since you could examine the item before purchasing. This however, doesn't work for used items that are incorrectly labeled or poorly examined by employees. I'm definitely looking for another site to buy.
Selling: DON'T SELL ON HERE! They will literally give you $. 05-. 10 per high-end items in perfect conditions. Seriously, no joke! They are awful and terribly inconsistent. Again, poor training. You are better off selling anywhere else. Avoid at all costs.
Another thing, their customer service is hit or miss, sometimes you get acceptable service, other times you get a crappy representative that just doesn't care. Just pray that you get a good one. Or... Just avoid using this site,

Tip for consumers:
Just save yourself the trouble and look elsewhere.

Service
Value
Shipping
Returns
Quality

Veronica Has Earned 7 Votes

Veronica T.'s review of thredUP earned 7 Very Helpful votes

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