If I could not give them a star at all I wouldn't. They were not a service I wanted. It was a mistake I made when downloading a program for one of my classes. I notified them on more than one occasion to cancel and the didn't, they charged me the $99.99, so I reported them to the BBB and they then only refunded me $99,00. REALLY, this is the worst company I have ever dealt with in my life and working with professionals. They should not be allowed to do what they are doing.