I ordered my photo charm about a week ago. I read bad reviews for the most part, after placing my order then i figured i wasted my money. Not the case! I got a confirmation mins after placing my order. Days later i got tracking info. Days later i received my charm. I had my charm in less than one week. The charm looks great. It fits slightly big on my pandora bracelet but thats okay. The picture was a little dark but i think that was just my gray color background. Overall i am so happy to have a charm with my baby's picture on it. I love it! Will I order more picture charms! Definitely recommend it!