Ebay has ways of taking advantage of people by collecting extra fees. Their latest scan was to offer 2 free listings per item by checking a box on the listing. After a few months they announced they were going to start charging for the relistings. Even though I was assured the items would not be relisted the were and I was charged about $200. It has taken 8 phone calls and I am still not sure my money has been refunded. Then I had to spend about 8 hours going in and changing each listing individually to get the relistings removed.
Either their people do not know the answers or intentionally lie, because they tell you different things and never follow through. If they can't help you they just hang up.