Venessa M.

I ordered two items from Ideeli.com which were supposedly shipped on 02/21. I checked the UPS tracking number and UPS has no record of the item being shipped. After emailing ideeli (there's no phone number) I was sent a canned response which was equivalent to no response at all. Basically, I was told to check the shipping policy, wait ten days more, and then put in a claim with ideeli. Then the items would be shipped. This just doesn't make any sense. They have my money, and I have no hope of getting the items any time soon. This site has good stuff and good prices, but their shipping procedures and customer service has a lot to be desired. I have made several purchases from the site in the last six months and this is the third such problem with shipping. I have never encountered anything like it on other websites (ebay, overstock, ect.). Three strikes and they are out. Apparently they do not care whether I remain a customer or not.