Vassilis K.

Have been purchasing some items from Banggood; some were OK others not so much. Latest item was a smartwatch which I have been using for a couple of months until the screen went dead.
I contacted Banggood and have been exchanging emails with customer service on a daily business for the last week or so.
From the first moment they have been trying to avoid to replace the item under the warranty.
Initially they said the item had been purchased well over half a year which it wasn't. Then I sent to them the manufacturer's warranty period of one year and they responded by saying that this applies to sales made in mainland China only.
Last email received from them mentioned that they have a three month warranty period (I haven't seen it anywhere) and I do not qualify for an exchange.
To conclude, I would advise asking before any making any purchase for items of a certain value about the exact duration of the warranty period and have this in writing. Of course they may still find other ways to avoid honoring this.