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Vasily P.

Contributor Level

Total Points
81

1 Review by Vasily

  • PayPal

4/18/14

This is true story about true people. And big WARN to all of my colleague from hospitality industry to ban using PayPal services if you have ever done it before.

It is also about how "democrats" screwed up regular people.

My company is a private accommodation provider in Bali. Rarely but we have to accept payments on PayPal as guests prefer to use their credit cards to pay for holidays.

Just this Friday I issued PayPal invoice to my customer from Crimea. She authorised her credit card follow PayPal rules and she paid by invoice about US$ 6,700.100% legal and authorised transactions from 100% authorised PayPal account using their bloody pin codes you need to find on your bank statement. It's not that easy to pay more than US$ 500 on PayPal and you need to spent hours of your time and still pay their ridiculous payment commission of 4,4% plus 3,9% exchange commission.

She had no other option to pay for accommodation because nowadays banks in Crimea can not send any payments to overseas that exceed US$ 1,000. Sanctions? Against whom, wealthy oligarchs? Western "democracies" $#*!ed nice regular people who want to go for holiday or do some purchases from overseas. I don't know if business can pay by their contracts. But my client's bank refused her payment to our 100% legal Indonesian company despite she provided invoice from us.

Finally. After client paid I received notification from PayPal about transaction is under review and it takes about 24 hours to review transaction and "make decision". Less than 24 hours later I received another email from PayPal saying that PayPal is "alerting you to potentially problematic transactions" and "We've completed our review of the transaction below and found the payment may not be authorized by the PayPal account holder or may be the result of suspicious activity. As a result, we've cancelled this transaction".

Without asking a question. Without asking for prove of payment (we managed to get Billing Authorisation Form, and client's copy of passport and credit card). Without taking care about what they do.

Without asking us or client whether this payment is true or not.

PayPal just cancelled US$ 6,700 payment without giving a $#*! about it might be important or urgent payment. In fact, it is urgent as her holiday commence this Wednesday.

Guess what's next? It takes UP TO 30 DAYS to see refund on customer's credit card statement.

So, client accumulated money for holiday of 6 people in Bali. Spent hours of her time authorising her credit card. PAID full amount using authorised credit card. And now she has NO MONEY and she can not be provided with an accommodation.

Well, she booked 3 villas from us for 3 consecutive weeks. 1 villa belongs to our company and we happy to place her in our villa without payment while she is waiting until she can use her money again. But the others 2 villas are someone's villas and we can not place her and her family with kids into another 2 villas without payment.

It is absurd and ridiculous situation. And PayPal doesn't give a $#*! what they do. They answered to my concern with very standard email saying they "protect" while nobody asked their f. Ng protection.

Be careful!

P.S. Much more stories about terrible attitude of PayPal can be found everywhere in Internet and there is even "PayPal Sucks" community on Facebook. With a lot of confirm cases how PayPal $#*! their clientele.

Take care!

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