I ordered from them 7 times now (the last one will arrive soon). First, I was a bit worried, I heard a lot of bad things about sites like this. After getting my packages safely and in time, I ordered more.
The prices are very good, the material was okay, the colours might be a bit brighter than on the picture, but still very nice.
The customer service replied to my e-mails within 24-48 hours, and answered my questions (eg. Is that specific coat suited for very cold weater). I used flat-rate shipping (which is free), so it took about a month to get my package (and of course I asked for tracking number- which is an additional 2$ - so I always knew where my packages were.)
The sizes are very different than in europe, an asian size S is really, really small, but they have a size chart with the exact sizes in cm, so if you measure yourself, you won't get any suprises. (eg the lenght of the dress).
Some dresses may not look as gorgeous on me as on the picture, but it might be because I'm not as small and thin as asian girls :D