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My dress arrived quicker than expected and I am fairly pleased with it. Had it custom made to my measurements but skirt is way too big so now with a seamstress for alterations. The dress started off at £89 then extra for custom made, then shipping cost, then DHL required. £27.00 VAT before they could deliver, beware as no mention of this on the website UNLESS you read the terms and condtions. With the alterations required (£50) this dress has ended up costing £200,
However, once JJ's were aware they went above and beyond my expectations and offered a refund of VAT and alteration charges, excellent customer service, would definitely use them again.
Val S.'s review of JJ's House earned 5 Very Helpful votes
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Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
Feedback@jjshouse com