Valerie S.

First let me start by saying I really wanted to like this company. I did a quick search on them and tooled around on the website and saw the good things they were doing in the world. I felt at the time it was a good choice. I bought a package on Groupon that was $75 for $250 worth of services. I sent in 12 tapes to have one dvd and one data disc of each tape.
According to the website, from the time the videos arrive they are cataloged and put into the system so you can see each process they are in. NOT true. I sent my videos in 2 days after I ordered the package. I sent them Fed Ex and had a tracking number so I would know when they got there. They were dropped off on January 10,2013. Only after about 3 weeks of checking did I make my first call to them to find out why they weren‘t in the system. I talked to "Amanda". She said they were a bit behind. I figured, okay, they had a lot of Groupons sold so maybe that's why it took so long. Another week went by. I started looking at reviews then. I wasn't liking what I was seeing either. They were put in "Media Process" on February 5th and this is where they stayed for 12 weeks. I called on March 19th and talked to "Amanda" again. She said they were having some equipment problems and it might be a bit longer. I had planned on calling on Monday 22nd but when I checked the "track your order" and found they were on their way home, I didn't. When they finally arrived I found all of my originals as well as the two sets of dvds I ordered. One set is for viewing the other was data for the computer. The regular dvds had labels matching what I had written on the tape. My originals had a sticker with my order number and another number 1-12 corresponding to the number of tapes I sent in. I watched the dvds first. I guess right here I should note some of the footage is unwatchable. Its like the tracking should have been adjusted. Now I'm not sure if it was the tape I sent in or them not paying attention to it while they were recording. I will find that out when I try to convert this again myself. I'm hoping my footage hasn't been damaged in the conversion process. I wont know this for awhile. I watched all of the regular dvds. I would say about 75% of the footage is okay. The next day I decided to check out the data dvds. When I opened the box I found 7 data discs of mine and two data dvds that didn't belong to me. I was also supposed to have one of each. Now, I'm not mad they doubled up on the data-- put 2 tapes on on data dvd -- but its random. For example I had 4 tapes of Disney. These should have been put together. The data discs were not labeled either. When I went into the file on the computer it was listed as my order number with a 1-12 at the end. This did not correspond to the number label on the original tape. I had to write on the disc so when I eventually try to make copies I know which tape I'm looking for.
Now on the subject of the dvds that weren't mine... I had read in one of the reviews that someone else had gotten another person's order. I decided that rather than sending them back I would try to find who they belonged to on my own. There was nothing but an order number on the dvd itself. The person who shot the footage put all kinds of addresses in the footage on this tape. It was from a Christmas in 1987. I googled him and found he is deceased. I was able to locate a family member from the addresses on the footage. I called them and I'm sending it directly to them.
Now I'm going to address this like a child's report card. I would like to explain my reasons for rating them a certain way.
Quality-D: I'm giving them this because 75% of the footage is watchable and data dvds were unorganized and because they sent me someone else's data dvds.
Timeliness- F: If you can't deliver in the time frame stated on the website don't say that you can. Please make this realistic for the customers.
Price-C: I guess I got what I paid for. I would have been pretty upset if I paid full price for it.
Customer service- B: Every time I contacted the company I got a call back from Amanda. While I know she was kinda making excuses for the length of time, at least she called back and treated me with respect on the phone.
Would I use this company again? Sad to say no. As much as I worried myself over the last 4 months I will buy the converter and do it myself. No one has as much respect for my memories as I do. Lesson learned.