On 28th September i bought 2 Ulefone Paris for total amount of 322,57 dollars with Expedited Shipping Type. On 9th October my package is still "processing". I didnt get any answer on the ticket i made so I'm starting to think I should ask for refund. Atm I'm without a cell phone and i need to know if worth waiting. I'm really disappointed since is first time i buy from this site.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After checking your order, it was cancelled and refunded on 2015-10-12, you'll receive the refund in around one week, please check your account later.
For more details, we have also contacted you by email, please check and confirm it for us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
Valentin Has Earned 9 Votes
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Dear Valentin,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After checking your order, it was cancelled and refunded on 2015-10-12, you'll receive the refund in around one week, please check your account later.
For more details, we have also contacted you by email, please check and confirm it for us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service