urjitak K.

Hi,
I had opted for wix online builder for my website and at that time they had a promotional offer of Google Adwords of USD 75. After I purchased the plan I got the vouchers under my account. Subsequently, I purchased the plan for 2 of my clients and got 2 such Adwords Vouchers. After a month when I tried using the vouchers I discovered its not valid for my country (India). When I contacted WIX they said that Google has revoked the offer from certain geographic locations and they cannot do anything about it.
I contacted Google to verify this and Google replied that the vouchers were never issued for India and thus the question of revoking doesnot arise. After sending the mail to WIX support and posting on social media WIX replied that there was a disclaimer while selecting the plan that Google Adwords is applicable is certain locations only. This statement is completely different from their earlier statement when they said that Google has revoked the offer.
So basically inspite of selecting billing address as India, WIX issued me coupons which were not valid for India.
They are not willing to accept that it is their responsibility to compensate me for an equivalent amount now and are offering an extension of 3 months which is not even 1/3rd of the value of the adwords coupons that I have.
Pathetic customer service guys. Dont even think of wasting your time and efforts with WIX.
They will keep sending u scripted mails for weeks and then absolve themselves of all the responsibilities.