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umar s.

Contributor Level

Total Points
91

1 Review by umar

  • Freelancer

3/3/16

Hi

My account on freelancer.com was closed by site admins. The reason they gave after i submitted a support ticket was that i violated one of their terms: s

They would not tell me what it was.

I had just the day before given a project to a freelancer, and had deposited money on the account as milestones, this was a total of just over £500.

After speaking to the live help desk they firstly would not give me any information, just kept saying the account has been closed we cannot give any information.

I then spoke to another help desk advisor, who said he would escalate my issue to the 2nd line support, asked me to send an email to their support desk to open a ticket, which i did.
He said to wait for a reply.

Has any one ever been in my position, where the account was closed with money init?
Did you get your money back?

Honestly feel robbed by the website, as i have done nothing wrong.

The lack of communication from them is very frustrating as well.

----------------
10/03/2016

This has now been resolved, the payment was not clearing for what ever reason, therefore my bank cancelled the transaction.

There was very little communication from freelancer.com, regarding the reason of cancelling my account, or what was happening with my money.

They did not even care about how much stress i was going through about the possibility of loosing my hard earned money, as i had done nothing wrong.

There online support are useless, they do not give you any information or help. At one point the online chat was terminated by one of their workers, because i was not accepting that they could not escalate the issue to someone higher than them.

I personally will never be using the website again, and i advise any one who is thinking of using it NOT TO!

umar Has Earned 11 Votes

Umar S.'s review of Freelancer earned a Well Said vote

Umar S.'s review of Freelancer earned 10 Very Helpful votes

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